E Branding Solution

Terms & Conditions

The following terms and conditions apply to projects undertaken by E Branding Solution. For any inquiries, contact us at info@ebrandingsolution.com.

Revision Policy

  • Revisions are free within the limits specified in your package.
  • Unlimited revisions are capped at 10 rounds.
  • Free revisions apply only if design concepts remain unchanged and revision requests are submitted within 3 working days of initial concept delivery.
  • Revision timelines:
    • Logo Design: Delivered within 48 to 72 working  hours(Extendable).
    • Website Design: Delivered within 12-15 Business Days (Extendable).
    • Web Development: Delivered within 15-20 Business Days(Extendable).

New Order Turnaround Time

  • Logo Orders: 24-72 working hours (depending on package details).
  • Website Design (Home Page): 48-72 hours after order confirmation.
  • Static Website Development (5-7 pages): 12-15 business days. (Extendable).
  • Digital Marketing Services: Campaign timelines vary based on scope and will be communicated upon order confirmation.
  • Orders placed on Fridays or Saturdays begin processing from Monday.

Refund Policy

Refunds are not applicable under the following circumstances:

  • No refunds, disputes, or chargebacks will be accepted for Non-responsiveness of the client for over two weeks.
  • Approval of any design or project concept by the client.
  • Partial payments or purchase of service bundles.
  • Services such as Social Media, SEO, Digital Advertising, APIs, Functionalities, Plugins, Domain Registration, and Web Hosting.
  • Change of mind or disagreements unrelated to the quality of our service.
  • Requests submitted after 30 days from purchase.
  • Purchases under discounted or promotional packages.
  • No refunds, disputes, or chargebacks will be accepted for sales or discounted services.
  • Non-payment of invoices or dues, which also results in immediate suspension of services.

Note: Refund requests are analyzed on a case-by-case basis. Approved refunds will include a transaction fee deduction, and clients will forfeit rights to any delivered designs or services.

Ownership of Projects

  • Clients receive 100% ownership of the project upon completion. (Additional Charges)
  • A transfer fee may apply if ownership is requested before project completion.

Quality Assurance Policy

  • We deliver high-quality, well-researched designs and services tailored to meet your expectations.
  • Customer satisfaction is our priority, and we will revise designs until you are satisfied as per the limits specified in your package.

Delivery Policy

  • Final designs and services will be delivered according to the agreed timeline, with a minimum turnaround of 2-5 business days.
  • Urgent orders should be directed to customer support for expedited processing. (Additional Charges).

Record Maintenance

  • We maintain records of all finalized designs and projects for future reference in case of order misplacement or inquiries.

Customer Support

  • Our support team is available 10Am-7Pm to address your questions, concerns, or order updates.

Communication Policy

  • Official communication will only take place through channels provided by E Branding Solution.
  • (E-mail: info@ebrandingsolution.com, support@ebrandingsolution.com, hr@ebrandingsolution.com, finance@ebrandingsolution.com,  brichard@ebrandingsolution.com, richard@ebrandingsolution.com, moiz@ebrandingsolution.com,  mike@ebrandingsolution.com,  ebrandingsolution@gmail.com, ebrandingsolution1@gmail.com, ebrandingsolutionllc@gmail.com
  • Text: +1 (716)415-8464, +1 (618) 873-0006
  • WhatsApp: +1 (716)415-8464, +1 (618) 873-0006.
  • We are not liable for any interaction or agreement made outside of these official channels.

Location Policy

At E Branding Solution, we operate with a dynamic and flexible workforce spanning multiple virtual locations, both within the United States and internationally. As a fully remote and digital services company, we embrace the power of virtual work and are committed to maintaining a collaborative, efficient, and secure work environment, regardless of where our employees are located.

We want to assure our clients, employees, and partners that we are fully transparent in our operations and business practices. We are not misleading anyone regarding our locations or services. All information provided about our locations and remote work policies is accurate and clear.

Virtual Locations & Remote Workforce

We maintain a network of virtual office locations across the United States and globally, designed to support our diverse team of employees and contractors. Our employees work from various locations, whether from home offices, co-working spaces, or other remote settings.

Flexible Work Environment

Our remote employees have the flexibility to work from locations worldwide, ensuring they can meet both personal and professional needs. We believe that location should not limit talent, which is why our team members are empowered to work from anywhere while maintaining high productivity standards.

Communication & Collaboration

Our team collaborates virtually using industry-leading tools to ensure seamless communication. Regardless of the time zone, all employees are expected to engage regularly through video calls, messaging apps, and emails.

Compliance with Local Laws

Employees based in the United States are subject to federal, state, and local labor laws. For international employees, we comply with the relevant labor laws and tax regulations of their respective countries, ensuring that all employees are treated fairly and in accordance with local legal requirements.

Data Security & Confidentiality

Remote work and virtual locations require a heightened focus on data security and confidentiality. E Branding Solution provides secure systems and platforms to ensure that all sensitive information is protected. Employees are expected to follow strict guidelines to maintain security and safeguard company and client data.

Remote Work Equipment

We provide the necessary tools and resources for our remote employees, including laptops, software, and any other equipment needed for their roles. Employees are expected to maintain and use company-provided equipment in compliance with company policies.

Performance & Reporting

While we encourage flexibility, we also hold our team to high standards of performance. Remote employees are required to meet key performance indicators (KPIs) and project deadlines. Regular check-ins with supervisors ensure alignment on goals and expectations.

Health, Safety & Well-being

We encourage our remote employees to maintain a healthy and productive work environment, whether at home or in a co-working space. While we are not directly responsible for their workspace, we ensure our employees have the support they need to create a positive and safe work atmosphere.

Relocation

If an employee chooses to relocate, whether within the United States or internationally, they must notify their manager and HR to assess any changes in role or compensation based on location.

Conclusion

E Branding Solution is proud to offer flexible work opportunities across multiple virtual locations worldwide. Our remote and international workforce plays a crucial role in the success of our business, and we are committed to providing a supportive environment where employees can thrive, no matter where they work from.

We value transparency and are committed to ensuring our clients and partners understand our operational practices. We are dedicated to clear communication and honesty in every aspect of our business.

For more information about our location policy or any other inquiries, please feel free to contact us at: info@ebrandingsolution.com.

For Refund Claims

  • Contact us at info@ebrandingsolution.com with your request.
  • Refunds will be processed only if applicable after a thorough analysis of your case.

Non-Payment Policy

  • Non-payment of invoices or dues will result in the immediate suspension of all services.
  • Clients with suspended services due to non-payment are not eligible for refunds, disputes, or chargebacks under any circumstances.

100% Satisfaction Guarantee

We are committed to ensuring your satisfaction. Unlimited revisions (within package limits) are offered to achieve your desired results.

No Refund, Dispute, or Chargeback Policy

  • All sales and discounted services are final and are not eligible for refunds, disputes, or chargebacks.
  • By placing an order, you acknowledge and agree to this policy.

For additional questions or concerns, please email info@ebrandingsolution.com.