Terms & Conditions

The following terms and conditions apply to projects undertaken by E Branding Solution. For any inquiries, contact us at info@ebrandingsolution.com.

Revision Policy

• Revisions are free within the limits specified in your package.
• Unlimited revisions are capped at 10 rounds.
• Free revisions apply only if design concepts remain unchanged and revision requests are submitted within 3 working days of initial concept delivery.
• Revision timelines:
  • Logo Design: Delivered within 48 to 72 working  hours. (Extendable).
  • Website Design: Delivered within 12-15 Business Days (Extendable).
  • Web Development: Delivered within 15-20 Business Days. (Extendable).

New Order Turnaround Time

• Logo Orders: 24-72 working hours (depending on package details).
• Website Design (Home Page): 48-72 hours after order confirmation.
• Static Website Development (5-7 pages): 12-15 business days. (Extendable).
• Digital Marketing Services: Campaign timelines vary based on scope and will be communicated upon order confirmation.
• Orders placed on Fridays or Saturdays begin processing from Monday.

Refund Policy

Refunds are not applicable under the following circumstances:

• No refunds, disputes, or chargebacks will be accepted for Non-responsiveness of the client for over two weeks.
• Approval of any design or project concept by the client.
• Partial payments or purchase of service bundles.
• Services such as Social Media, SEO, Digital Advertising, APIs, Functionalities, Plugins, Domain Registration, and Web Hosting.
• Change of mind or disagreements unrelated to the quality of our service.
• Requests submitted after 30 days from purchase.
• Purchases under discounted or promotional packages.
• No refunds, disputes, or chargebacks will be accepted for sales or discounted services.
• Non-payment of invoices or dues, which also results in immediate suspension of services.

Note: Refund requests are analyzed on a case-by-case basis. Approved refunds will include a transaction fee deduction, and clients will forfeit rights to any delivered designs or services.

Ownership of Projects

• Clients receive 100% ownership of the project upon completion. (Additional Charges)
• A transfer fee may apply if ownership is requested before project completion.

Quality Assurance Policy

• We deliver high-quality, well-researched designs and services tailored to meet your expectations.
• Customer satisfaction is our priority, and we will revise designs until you are satisfied as per the limits specified in your package.

Delivery Policy

• Final designs and services will be delivered according to the agreed timeline, with a minimum turnaround of 2-5 business days.
• Urgent orders should be directed to customer support for expedited processing. (Additional Charges).

Record Maintenance

• We maintain records of all finalized designs and projects for future reference in case of order misplacement or inquiries.

Customer Support

• Our support team is available 10Am-7Pm to address your questions, concerns, or order updates.

Communication Policy

• Official communication will only take place through channels provided by E Branding Solution.
• (E-mail: info@ebrandingsolution.com, support@ebrandingsolution.com, hr@ebrandingsolution.com, finance@ebrandingsolution.com,  brichard@ebrandingsolution.com, richard@ebrandingsolution.com, moiz@ebrandingsolution.com,  mike@ebrandingsolution.com,  ebrandingsolution@gmail.com, ebrandingsolution1@gmail.com, ebrandingsolutionllc@gmail.com
• Text: +1 (716)415-8464, +1 (618) 876-0006
• WhatsApp: +1 (716)415-8464, +1 (618) 876-0006.
• We are not liable for any interaction or agreement made outside of these official channels.

For Refund Claims

• Contact us at info@ebrandingsolution.com with your request.
• Refunds will be processed only if applicable after a thorough analysis of your case.

Non-Payment Policy

• Non-payment of invoices or dues will result in the immediate suspension of all services.
• Clients with suspended services due to non-payment are not eligible for refunds, disputes, or chargebacks under any circumstances.

100% Satisfaction Guarantee

We are committed to ensuring your satisfaction. Unlimited revisions (within package limits) are offered to achieve your desired results.

No Refund, Dispute, or Chargeback Policy

• All sales and discounted services are final and are not eligible for refunds, disputes, or chargebacks.
• By placing an order, you acknowledge and agree to this policy.

For additional questions or concerns, please email info@ebrandingsolution.com.