A written scope before build, working software from the first milestone, a launch with a rollback plan.
The same six stages run a website, a CRM, an AI agent or a marketing programme. The difference is in what each stage produces, so here is what you give, what we do and what you get at every step.
Six stages, one route.
Each stage ends with something you can hold: an assessment, a written scope, approved designs, working software, a launched system, a monthly account of what changed.
Step 1: Discovery and business assessment
- You give
- A conversation about how you win customers, deliver work and get paid; access to the systems and data involved.
- We do
- Interviews, system and data review, measurement of where time and revenue leak.
- You get
- A written assessment: what we found, what we recommend, what we would do first.
Step 2: Strategy and requirements
- You give
- Decisions on priorities and the people who will own the work on your side.
- We do
- Objectives translated into requirements, success measures and a scope document.
- You get
- A proposal with scope, deliverables, milestones, timeline and a fixed quotation.
Step 3: Solution architecture and design
- You give
- Reviews of the designs and data flows; feedback from the people who will use the system.
- We do
- System architecture, data model, integration map, interface design and prototypes.
- You get
- Approved designs and architecture that become the reference for the build.
Step 4: Development and integration
- You give
- Testing of each milestone with real tasks; quick answers to questions.
- We do
- Iterative build, integrations through official APIs, data migration, documentation.
- You get
- Working software at every milestone, not just at the end.
Step 5: Testing and deployment
- You give
- Acceptance testing against the agreed criteria; sign-off.
- We do
- Functional, security, performance and accessibility checks; launch plan with rollback; cut-over.
- You get
- A live system with monitoring, backups and a written recovery procedure.
Step 6: Support and optimisation
- You give
- Feedback from the team; usage and outcome data.
- We do
- Maintenance, monitoring, updates and improvement cycles under the agreed arrangement.
- You get
- A system that keeps pace with the business, with a monthly account of what changed.
How long does it take?
Discovery typically runs one to three weeks. Build timelines are stated per milestone in the proposal; we do not quote durations before discovery.
How is it priced?
Fixed quotation for scoped projects, monthly fees for ongoing marketing and support. No public packages; every quotation reflects your scope.
Who will we work with?
A named lead consultant for the engagement, with the engineers, designers and marketers the scope requires. Working hours are US Central time; we schedule around yours.
Tell us the problem. We will tell you, in writing, what we would do about it.
A senior consultant reviews every request and replies within one business day.