AI agents and automation that take real work off your team.
We deploy AI where it removes measurable effort: answering calls and chats, qualifying and booking leads, chasing follow-ups, processing documents and assembling reports. Every agent runs on your rules, logs every action and hands over to a person when it should.
Start with a consultation
Tell us what you are trying to fix. You get a written assessment and, if there is a fit, a scoped proposal.
Request a consultationDoes this sound familiar?
- Calls go to voicemail after hours and the job goes to a competitor.
- Leads wait a day or more for a first reply, and the reply depends on who is free.
- Staff retype the same information into the CRM, the invoicing tool and a spreadsheet.
- Quotes, intake forms and invoices pile up because someone has to read and file them.
- Leadership gets reports late, or builds them by hand every Monday.
What you get
Customer-facing agents
- AI voice receptionist and inbound call handling
- Website and WhatsApp chat agents
- Appointment booking into your calendar
- Lead qualification with your questions and scoring
- Outbound follow-up calls and messages where permitted
Back-office automation
- Sales follow-up sequences that stop when a person replies
- Document extraction and filing (quotes, invoices, intake forms)
- CRM, calendar, accounting and project-tool integrations
- Scheduled reporting assembled from live systems
- Internal knowledge assistants on your policies and manuals
Controls
- Explicit escalation and exception rules
- Full conversation and action logs
- Consent, opt-out and recording compliance per market
- Monitoring with alerts when an agent fails or stalls
- Monthly review of transcripts and outcomes
How we approach it
Platforms we commonly work with
- OpenAI and Anthropic models
- Twilio
- Retell and Vapi for voice
- WhatsApp Business API
- n8n, Make and Zapier
- HubSpot, Zoho and GoHighLevel CRMs
- Google and Microsoft calendars
Named for scope, not as endorsements.
Step 1: Map the work
We sit with the people who answer the phone, chase the leads and file the paperwork, and measure where time actually goes.
Step 2: Design the agent's job
Scripts, questions, data it may read, actions it may take, and the exact conditions under which a person takes over.
Step 3: Build and connect
Voice and chat agents are connected to your phone system, calendar, CRM and messaging channels; automations are built on your real data.
Step 4: Pilot with a safety net
A controlled pilot with human review of every transcript before the agent handles volume on its own.
Step 5: Measure and tune
Answer rates, booking rates, hand-off rates and customer feedback are reviewed monthly and the agent is adjusted.
A good fit when
- Your business handles a steady volume of calls, enquiries or repetitive documents.
- You can describe how a good employee handles those tasks today.
- You want a person to stay in the loop for anything unusual.
Probably not the right fit when
- You expect an agent to make judgement calls nobody on your team can describe.
- Call volume is very low and a human already answers everything.
- You want to replace customer relationships rather than support them.
Questions about ai automation & ai agents
Will customers know they are talking to an AI agent?
Yes. Agents identify themselves where the law or good practice requires it, and always offer a route to a person. Pretending to be human damages trust and, in several of our markets, is restricted.
What happens when the agent cannot help?
It follows the escalation rule you approved: transfer the call, create a task with the full transcript, send a message to the right person, or schedule a call-back. Nothing is dropped silently.
Which systems can the agent read and update?
Any system with an API or a supported integration: CRMs, calendars, help desks, accounting, e-commerce platforms and custom databases. Access is limited to the fields the task needs.
How is pricing structured?
A scoped implementation quotation plus the usage costs of the AI and telephony providers, which we pass through transparently. Ongoing tuning and monitoring are offered as a managed service.
Can you work with our existing phone system?
Usually. We integrate with SIP-based and cloud phone systems, or provision new numbers where that is simpler. We confirm compatibility in discovery.
Tell us the problem. We will tell you, in writing, what we would do about it.
A senior consultant reviews every request and replies within one business day.